Find AI failures
Before users do. Discover the scenarios you missed, see exactly what broke, and know what to fix next.
Free to start
Support Assistant
Order help
User
I need to return order #482100:01
Your assistant
I found your order. I can help with the return.00:02
User
Actually, can I exchange it instead?00:03
Your assistant
Your refund is being processed.00:04
- process_refund 200 OK
PRISM
Intent changed at 00:03. But the assistant kept the first intent
Expected
Exchange
Actual
Refund
From scenario to proof
It passed your tests. Then it met a real user
An average over everything your AI does hides the two things it does badly behind the six it does well. Here is the loop that finds them.
One missed path is now one test you can keep.
Understand
Generate
Synthetic Scenarios · BetaRun
Find
Diagnose
Prove
Synthetic Scenarios · Beta
Test with users you have not met yet
Tell us what your AI should do. We create real user situations so you can test more than the paths you already know.
Six people your AI has not met
Priya R.
Simulated“Actually, exchange it instead”
Intent persistence
Marcus B.
Simulated“Can you update my order?”
Slot filling
Wen L.
Simulated“It said confirmed but nothing happened”
Error handling
Sami A.
Simulated“Just undo it”
Ambiguity
Tom H.
Simulated“I have asked three times now”
Tone resilience
Elena V.
Simulated“What is your policy on this?”
Knowledge gap
Production Intelligence
See what real users teach you
Connect your AI and see what users ask, where they get stuck, and what you should fix next.
12.4k sessions · 7 days
Sample dataOrder changes
31%
Refund status
24%
Account access
17%
Fastest growing issue
Intent changed mid-session
+42% this week
From failure to action
See what happened. Know where to start
Bring the conversation, trace, and outcome together so you can understand the issue and move toward a fix.
Intent
Latest intent
Exchange
Initial intent
Refund
State
Active state
Refund
Expected state
Exchange
Retrieval
Policy: Returns
v2.3
Order #4821
Found
Tool called
process_refund
200 OK
Should call
create_exchange
Outcome
Actual
Refund started
Expected
Exchange started
PRISM
Diagnosis
User changed intent at 00:03. Assistant continued with the first intent
Why this happened
The assistant did not update state after the intent change
What to fix
Confirm latest intent before processing irreversible actions
The continuous loop
Every failure makes the next version better
Create a scenario
Synthetic Scenarios
Run the app
your app
PRISM
Find the issue
Observability
traces · sessions
Agent Intelligence
Production Intelligence
Evaluators
checks that re-run
Make the change
AI Remediation
Run it again
validated
Simple, usage-based pricing
Start free. Use credits as you grow
Use credits to analyze AI runs, understand failures, and create new AI-powered work. Choose a larger plan when you need more.
Growth
$50
1,500 credits each month
For a growing team with real users and more workflows.
Every plan includes the core platform, Knowledge Base, and every supported connector.
Built for your stack
Bring the tools you already use
Connect your models, frameworks, data, and workflows. Start with one AI app and add more when you are ready.
Technology integrations
Models and cloud AI
- OpenAI
- Anthropic
- AWS Bedrock
- Azure AI
Frameworks and tracing
- LangChain
- LangGraph
- OpenTelemetry
Data and ML
- Databricks
- Snowflake
- MLflow
Run your first test
Start with one app and 100 credits each month.